Shipping policy

Shipping Policy

Processing & Shipping Times

At Virtasoma, we’re dedicated to ensuring every order is handled with care and precision.

  • In-stock items are typically processed and shipped within 3–5 business days after your order is placed (excluding weekends and holidays).

  • Once shipped, delivery usually takes 3–7 business days depending on your location and selected shipping method.

  • You’ll receive a tracking number via email as soon as your order has been dispatched.

Preorder Items

Our preorder collections are designed with precision and made-to-order craftsmanship in mind.

  • Preorder items may take 3 weeks or longer to be produced and shipped, depending on fabric availability, manufacturing timelines, and order volume.

  • Because each preorder piece is created just for you, please note that delivery dates are estimates and may vary.

  • We’ll keep you updated on your preorder status and notify you as soon as your item ships.

✨ Why Preorder?
Preordering ensures you’re among the first to receive our limited-edition designs — sustainably made, intentionally produced, and worth the wait.

Split Shipments

If your order includes both in-stock and preorder items, we may ship the available items first and the preorder pieces later. You’ll receive separate tracking numbers for each shipment.

Shipping Rates

Shipping costs are calculated at checkout based on your location and preferred delivery method.
We currently offer standard and express shipping options within the United States and select international destinations.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking link so you can follow your delivery every step of the way.

Lost or Delayed Packages

Virtasoma is not responsible for packages lost or delayed due to courier issues, incorrect shipping addresses, or unforeseen circumstances (such as weather or customs delays).
If your order seems delayed, please contact our team at support@virtasoma.com, and we’ll do our best to assist.

Questions or Changes

If you need to update your shipping address or have questions about your order, please reach out within 24 hours of purchase.

📧 Customer Support: support@virtasoma.com
💬 Response time: within 1–2 business days